Refund

 

Refund Policy

Thank you for shopping with us at 247 Pet Stores. We are committed to ensuring your satisfaction. Please review our refund policy below for eligible scenarios:

Eligibility for Refunds

  1. Out-of-Stock Items

    • If you place an order for a product that is unexpectedly out of stock and you have already made payment, we will notify you as soon as possible.
    • In this case, you are eligible for a full refund of the purchase price for the out-of-stock item(s).
    • Refunds for out-of-stock items will be processed to the original payment method.

  2. Non-Receipt of Shipped Items

    • If you do not receive an item that has been shipped within the estimated delivery timeframe, please contact us within 2 days of the expected delivery date.
    • We will investigate the situation, and if we confirm that the item was not delivered, we will issue a full refund for the undelivered item(s).

  3. Wrong Item Received

    • If you receive an incorrect item that does not match your order, please contact us immediately with details and photos of the item received.
    • We will arrange for a return and issue a full refund for the wrong item.
    • In cases of incorrect items, we will also cover any return shipping costs.

How to Request a Refund

  • Out-of-Stock Products:
    If you are notified that an item is out of stock after payment, please contact our customer service team at info@247petstores.com or +233-538-795-015, and we will promptly process your refund.

  • Non-Receipt of Items:
    If your item has not arrived within the expected delivery timeframe, please contact us at info@247petstores.com or +233-538-795-015 with your order number. We will investigate the issue and issue a refund if necessary.

  • Wrong Item Received:
    If you received the wrong product, please reach out to us within 3 days of receiving the incorrect item. Provide your order number and details, including photos, to our customer service team at info@247petstores.com or +233-538-795-015. We will process a return and refund for the wrong item.

Refund Processing

  • Refunds for out-of-stock items, non-received items, and incorrect items will be processed within 1-3 business days after your refund request is approved.
  • Refunds will be issued to the original payment method used at checkout.

Important Notes

  • We are not responsible for delays or lost packages caused by third-party couriers or delivery issues outside of our control. In these cases, we recommend contacting the courier directly.
  • Refunds will only be issued in the cases mentioned above (out-of-stock, non-receipt of items, or wrong items received).
  • If you wish to exchange an item, please follow our return process and place a new order.

If you have any questions or need assistance, please reach out to our customer service team at info@247petstores.com or +233-538-795-015. We are here to help!

Thank you for choosing 247 Pet Stores.