FAQ - 247 Pet Stores

Placing an order

We sell an assortment of natural food, treats and toys for dogs and cats. We also sell supplements, grooming care items, apparel, and miscellaneous pet-related items (beds, feeding bowls, etc.) for dogs and cats.

What services do you provide?

We provide an extensive range of services through our reliable partners from veterinary, to grooming and training.

What food should I feed my Pet?

The best food for your pet depends on their specific health needs. To get the best food for your pet, you should consider

Species
Breed
Age
Size
Health concerns
Previous food brand
Special dietary needs or sensitivities

Finally, we stress the importance of seeking a vet’s care/suggestions for any pet that has
potential medical issues before making any changes to your pet’s diet.

How do I make a purchase?

To place an order, make sure you are logged in to your 247 Petstores account or create a new account.

Next, search for the items you would like to order. Use the search bar at the top of the page to search for products. Or, click “Shop by animal” to browse different categories. Click on a product to see more details. To add the product to your cart select “Add to Cart.”

After you add something to your cart, you can keep shopping or check out. To check out, select the button that says “Checkout.” While you’re shopping, you can always select the cart in the upper right corner of your screen to view your shopping cart or proceed to checkout.

What information do I need to checkout?

Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!

At this time, we only ship within Greater Accra. Before you place your order, review the items in your cart. Any discounts or promotions will be reflected in your Order Total. When you’re ready, select “Place Order.”

We’ll send you an email confirming your order.

Shipping & delivery

How much is shipping?

Orders over ¢499 ship free! All other orders ship at varying flat rates, depending on the size and weight of the order.

Has my order been placed?

We will send an order confirmation to the email address you provided as soon as your order has been registered in our system. Please note that it may take up to an hour for this email to be sent.
Once your order has been packaged and sent from our warehouse, you will also receive a delivery confirmation that will let you trace your parcel.

If you are unsure that your order has been placed, there are different ways to check this:

– When the order was placed, you should have arrived on a page titled “Your order”.
– An order confirmation has been sent to your specified email address. Make sure that this email has not ended up in your spam.
– You can see your order on your account. By clicking here you will be redirected to “My Page”.

I cannot order or find a product - What does this mean?

To keep our fast deliveries, you can only purchase products that are in stock. If you try to purchase more items than what we have in stock, the order will not go through and the system will automatically revert to the number of items in stock at the moment.

Can I cancel my order?

If you wish to cancel your order, contact our customer service department as soon as possible. Please give us a call for faster handling time.

In order to keep our fast delivery times, your order will be processed as soon as it has entered our system. Therefore, we can not guarantee that we can cancel your order.

Can I add a product to an order?

It is not possible to add or remove items in an existing order. However, you can make another order and we will correct the shipping cost afterwards.
Contact our customer service and we will confirm when or if the change has been made.

How can I find out when an item is back in stock?

When an item is out of stock, you can sign up to be notified when it’s available again. Go to the item page, enter your email address, and Click “Notify Me” to sign up.

You can sign up for notifications for as many items as you’d like. We’ll send one email notification for each item that’s back in stock. Signing up for notifications doesn’t reserve or guarantee item availability.

When will my order be sent?

We strive to ship all orders from our warehouse within one business day.

What happens if my order is delayed?

We work with leading shipping suppliers to enable fast deliveries from our warehouse to your home. However, there are sometimes delays, if this happens you are more than welcome to contact our customer service for help. You can also click here to track your package.

Where is my package?

To track your order, please add your order number and the email address used when placing your order.

Once your order has been shipped from our warehouse, we will send a delivery confirmation by email with tracking number / package ID. By clicking the tracking link in the delivery confirmation, you will be directed to the tracking page where you will be able to track your parcel.

What if I have not received my order?

If you have not received your order within the promised time frame, please contact our customer service so we can resolve the issue for you. Please note that a missing parcel claim must be reported to us within 5 days from the day that you placed the order.

Payment

What forms of payment do you accept?

We accept Mobile Money from all networks and bank payments through VISA or Mastercard. We also accept 247 Petstores Gift Cards.

Why is my credit card not working?

If you’re having trouble with your credit card, make sure the billing address matches the address on file with your credit card and/or bank. Enter the name and credit card number exactly the way you see it on the card. Before you place your order, add the CVV, a 3-digit code found on the back of your card

How do I apply a promo code?

Applying a promotion code is simple! At Checkout, simply type the code into the box that says “Promo Code.” Then, click the button that says “Apply.” All promotion codes can only be used once. Check 247 Pet Stores’ terms and conditions found on the email you received.

I have an issue with paying at checkout

If you experience problems with ordering on our website, it may be because you are trying to pay with a card issuer or payment method that we currently do not support. If none of these are applicable, please check with your bank to make sure your card supports international purchases.

If you have further problems, please contact our customer service.

Where is my invoice?

Your invoice is always emailed to the email address you provided at checkout. The invoice will be emailed to you once we have sent your order from our warehouse.

Privacy & refund

Privacy