Privacy Policy

Who we are

Last updated: January 2025.

At 247 Pet Stores, we take your privacy seriously and are committed to safeguarding the personal information you provide when using our website. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you order products, book appointments, or use any of our other services through the website.

By accessing and using our website, you agree to the terms outlined in this Privacy Policy. Please review it carefully to understand how we handle your data.

Information We Collect

We collect both personal and non-personal information when you use our website.

a) Personal Information:
This includes information you provide directly to us through the website when you:

  • Place an order for products or services
  • Create or manage your account
  • Book appointments
  • Contact customer service
  • Subscribe to newsletters or promotions

Personal information we collect may include:

  • Full name
  • Email address
  • Mailing address (billing and shipping)
  • Phone number
  • Payment information (credit card details, PayPal, etc.)
  • Pet details (name, breed, age, health information, etc., if relevant to the services you book)

b) Non-Personal Information:
This includes data collected automatically when you interact with our website, such as:

  • IP address
  • Browser type and version
  • Device type (e.g., desktop, mobile)
  • Pages visited and time spent on our site
  • Referring website or search engine
  • Cookies and tracking technologies for website functionality, analytics, and marketing purposes

You can adjust your cookie preferences through your browser settings.

How We Use Your Information

We use the information we collect for the following purposes:

  • Order processing: To complete your purchases, process payments, and deliver products to your specified address.
  • Appointment bookings: To manage appointments, including scheduling, reminders, and service updates.
  • Customer support: To respond to your inquiries, resolve issues, and provide assistance.
  • Marketing: To send promotional emails, offers, and newsletters if you have opted in to receive such communications.
  • Website improvements: To enhance and personalize your browsing experience and improve our website’s functionality.
  • Legal compliance: To comply with legal obligations and protect our rights and interests.

If you wish to opt out of receiving marketing communications, you can unsubscribe at any time by following the instructions in the email or by contacting us directly.

How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following cases:

  • Service providers: We may share your information with trusted third-party providers who help us with order processing, payment processing, shipping, appointment scheduling, email services, and website hosting.
  • Legal requirements: We may disclose your information if required by law or to protect the rights, property, or safety of 247 Pet Stores, our customers, or others.
  • Business transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction.

We ensure that any third-party service providers comply with strict privacy standards.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, alteration, and disclosure. This includes encryption, secure payment processing, and using firewalls to protect our servers. However, no data transmission over the internet can be guaranteed to be 100% secure, and while we strive to protect your information, we cannot guarantee its absolute security.

Your Rights and Choices

As a user, you have the following rights regarding your personal data:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can update or correct any inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal information, subject to certain legal and operational requirements.
  • Opt-out: You can unsubscribe from our marketing communications at any time.
  • Cookie management: You can manage your cookie preferences through your browser settings.

To exercise these rights or if you have any concerns about how we handle your personal information, please contact us at info@247petstores.com.

Children's Privacy

Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child under 13, we will take steps to delete that information as soon as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and the “Date” at the top of this policy will be updated accordingly. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your data.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at:

247 Pet Stores
Email: Info@24petstores.com
Phone: +233 538 795 015
Address: Haatso, Accra.

Thank you for trusting 247 Pet Stores with your pet-related needs. We value your privacy and are committed to protecting your personal information while providing you with a great online shopping and booking experience.